Services
Outsource your billing stress, increase your gains, slash your expense
Our dental billing, patient billing, and insurance verification services give you more time to build stronger relationships with your patients.
Core services
Whether you need only specific services or complete revenue cycle management, you can choose where to begin and grow confidently with CrestPoint Solution.
Insurance Billing
Crest Point Solution’s U.S.-based experts and custom-built tools enhance billing accuracy while reducing the workload on your office team.
- Timely posting of insurance checks and EFTs
- Automatic opt-out options for virtual credit cards
- Detailed reports to compare against your deposit
- Closely tracked EFTs to confirm deposits
- Accurate write-offs for individual contracts
- Detailed posting notes for each payment
• Daily submission for primary and secondary claims
• Accurate submissions for prompt payment
• Electronic attachments for procedure codes
• Adherence to “Clean Claim” guidelines
• Weekly review of insurance rejections for lost claims
• Specific checks for unbatched claims, secondary claim omissions, unattached procedures
• Prompt action on overdue accounts beginning at 30 days past due
• Thorough follow-up on all claims every 14–21 days
• Comprehensive management of denials and appeals
• Full-transparency claim status notes entered directly into your dental software
• Regular reports submitted to the office weekly
• Vigorous appeals for all services that should be covered by insurance
Insurance Verification
CrestPoint Solution provides complete insurance breakdowns so your practice can create accurate treatment plans with full confidence.
- Complete yearly plan breakdowns for patients as their benefits renew
- Detailed forms that include all insurance information to help your office plan treatments correctly
- Updated coverage details for every plan at the start of each benefit year
- 10 custom, code-specific questions tailored to your practice
- Reliable eligibility checks for all your patients
- Confirmation of patients’ active coverage
- Updated annual maximums
- Updated patient and family deductibles
- Full Schedule: verification for every patient, every day
- Hygiene Only: verification for hygiene appointments
- New Patients Only: full breakdowns for new patient visits
Patient Billing
Say goodbye to chasing payments — our reliable billing support and relationship-focused follow-up ensure smoother collections and better patient communication.
- We send detailed statements, personalized letters, and calls to your patients on your behalf.
- Patients with an outstanding balance are contacted through 5 statements, 3 letters, and 3 calls.
- Accounts that cannot be collected are returned to your practice, giving you the option to pursue collection or close the account.
- All statements are audited to ensure accuracy.
- Statements are sent weekly, with each patient receiving one statement every 30 days.
- Delivered through your practice management software or other preferred electronic tools.
- Follow-up letters and calls for accounts 60 days, 90 days, and over 90 days overdue.
- Use of a dedicated phone number for your practice.
- Collections carried out with care, compassion, and determination.
Add on services
You can select any combination of these additional services to complement our core offerings for a modest extra fee.
Fee schedule updates
We acquire the most recent fee schedules according to your network contracts. Carefully updated in your practice management system, this ensures that your billing aligns with the latest insurance reimbursement rates.
Ledger Audits
We review all charges, payments, adjustments, and balances to provide an accurate reflection of each patient account’s financial status for up to two years. This process helps identify discrepancies or irregularities, maintaining the accuracy and integrity of your practice’s financial records.
Predetermination Submissions
We offer up to 20 predetermination submissions per month at no extra cost. For submissions beyond this limit, additional claims are processed at $1 each. This service enables dental offices to efficiently manage insurance estimates for their patients in a cost-effective manner.